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Answer-first notes from the Alveus team for UK outbound contact centres. Alveus hosts 626Dialler for every customer.

16 October 2026 · Alveus Limited
What is a good abandoned call rate?
Ofcom's current persistent-misuse statement names no abandoned-call threshold. A useful rate is the one your staffing and dial mode can support, calculated as abandoned calls divided by abandoned calls plus live calls, per calendar day.
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16 October 2026 · Alveus Limited
Predictive vs progressive dialling for collections
Predictive dialling keeps collectors talking by placing calls ahead of free agents. Progressive places one number per agent who is already free. Collections teams often need both, because a reminder and a disputed balance are not the same call.
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16 October 2026 · Alveus Limited
How to reduce silent calls in an outbound contact centre
Ofcom says action against silent calls is likely to be its highest priority. You reduce them by not leaving a person who answers with silence: staff the dialler, play an information message when no agent is free, and treat answer-machine detection as a cause of silence.
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16 October 2026 · Alveus Limited
Cloud dialler vs on-premise: what UK contact centres should weigh up
A cloud dialler is run by the provider. An on-premise dialler runs on servers you operate. UK teams should weigh who runs the platform, where recordings sit, how telephony connects, and which calling controls remain theirs either way.
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