Guides
Guides
Practical buying notes for UK contact centres. Alveus hosts 626Dialler for every customer.
Predictive vs progressive vs preview dialling
What each mode does, when a UK outbound team would use it, how idle time and abandoned calls trade off, and which modes 626Dialler includes on Starter, Growth and Enterprise.
Read the guide
Definitions of abandoned call rate, AMD, TPS, dial ratio and the other terms in that guide sit in the UK contact centre glossary. Connectors are on the integrations hub.
Want this mapped to a campaign?
Book a demo and we will match a dial mode to the plan that includes it, or start onboarding if you have already chosen.