Resources

Case studies, practical guides, a glossary and the systems 626Dialler connects to. Alveus hosts 626Dialler for every customer.

Case studies
626Dialler deployments and separate Alveus consultancy projects. Each study is labelled. Figures are what the client reported.
Open
Guides
Practical notes for UK contact centres, including predictive, progressive and preview dialling.
Open
Blog
Notes on abandoned call rates, dialling modes, silent calls, and cloud versus on-premise diallers for UK contact centres.
Open
Compare
Two operating models compared in general terms: a cloud dialler and an on-premise system, and a hosted dialler and a DIY build.
Open
Glossary
Plain-English definitions of UK contact centre terms, from abandoned call rate and AMD to TPS, PECR and SIP trunks.
Open
Integrations
626CRM, our own hosted CRM, is included on Growth and Enterprise. 626Dialler can also connect to Salesforce, HubSpot, Microsoft Dynamics, Twilio, Zendesk and a documented REST API.
Open
Community
Forums, benchmarking, webinars and regional meetups for UK contact centre leaders and teams.
Open
Downloads
Guides and reports you can request, including the KPI benchmarking and BPO reports.
Open

Want this mapped to your operation?

Book a demo and we will walk through the platform, or start onboarding if you have already chosen a plan.