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Case studies/

Airport Services

Park &Valet

Database Development, Payment Integration, System Migration

Alveus delivered this project. It was not a 626Dialler deployment, so the outcomes on this page are not 626Dialler results. Figures are what the client reported.

The challenge

What stood
in the way.

Park & Valet, one of the UK’s largest airport parking providers, faced critical operational limitations following loss of vendor support on its legacy system.

01

Lack of functional database forced reliance on manual workflows

02

Payment gateway issues caused lost revenue and customer frustration

03

No unified platform to track or manage vehicle bookings

04

Risk of data loss during migration from obsolete systems

The solution

How we
delivered.

We rebuilt the entire system architecture using modern web technologies and secure payment infrastructure to automate and future proof their operations.

01 / 05 features

Key features

Feature 01

01

React interface for responsive booking and operator dashboards

Delivery process

From discovery to go-live.

Step 1 of 4

Phase 01 of 04

01

Requirement discovery and schema design for booking and payment data

Up next · Implementation of SQL and PHP service layers for secure

The results

What changed
after go-live.

The rebuilt platform achieved automation, visibility and stability, setting the foundation for international expansion.

Achievement 01

42% Increase in Online Bookings

Enhanced UI and automatic notifications reduced customer drop off and improved completion rate.

Achievement 02

Fewer complaints

The client reported a 33% reduction in complaints after system alerts and audit tracking were introduced.

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Your turn

Planning
a rollout?

Talk to the Alveus team about your next contact centre project.